Events in Astra Schedule must have an event status of “Scheduled” in order for them to appear on the Astra calendars. Events with a status of “Incomplete” (i.e., those missing Event Type, Customer, Customer Contact, or a room assignment on any meeting) will not display on the calendars, causing the room to appear available. If, however, the scheduler attempts to book that room for another event, they find the room is unavailable. The “Incomplete” event is holding the room.
To avoid this, event schedulers should ensure they complete their event records so that the status is “Scheduled” and the event displays on the calendars. Additionally, schedulers can proactively screen for “Incomplete” events they have unintentionally created by periodically filtering for and resolving “Incomplete” events. Instructions for how to find incomplete events in Astra are available at the Astra iCoP website.
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