Voice messages to the helpline now open ServiceNow tickets

To provide better service to our users, voice messages left on the Student Records Help Desk support line (621-625-2803) now trigger ServiceNow tickets to open for the Training and Support Team, just as emails sent to srhelp@umn.edu have been doing for the last few years. Staff are reminded that they need only leave a voice message or send an email, as doing both would open duplicate ServiceNow tickets.

Last Chance for Collaborative Class Scheduling (CCS) Upgrade training

In early April the ASR Student Records Training & Support team is offering last-chance opportunities for current ECS schedulers and their backups to take the required Collaborative Class Scheduling (CCS) Upgrade training. For those who haven't completed the CCS training, you can register for an upcoming session through ASR's Upgrade Training page. Sessions are filling up, so register soon!

Quick admit process changes

Do you use the quick admit process for admitting non-degree students? If so, be sure to visit the Student Records upgrade training web page to learn about changes to this process coming with the PeopleSoft 9.0 Upgrade. Unlike before, staff will need to conduct a person search using the Search/Match page to verify if an individual already exists in the system or if a new record should be created. A UPK on the upgraded Search/Match page is available. Additionally, 9.0 functionality will allow staff to quick admit students in a more seamless process. See how by viewing the Quick Admit UPK in See It! mode.

Faculty Center Guide

Following the PeopleSoft upgrade, the PeopleSoft Faculty Center will be the central online location for faculty, proxies, and teaching assistants to access class information. Faculty Center enables these individuals to view their teaching schedules, view and print class rosters and class rosters with photos, enter grades and much more. To help people prepare for the Upgrade, the Faculty Center Guide, along with other tutorials and quick start guides, are already available on our Upgrade training web page.

Required PeopleSoft 9.0 Upgrade training is available now

More than 800 people have already completed the Student Systems Upgrade Overview course. This is online course is required for all staff with access to student data in PeopleSoft and may be completed at your own pace at any time prior to the upgrade.

More details and links to complete or register for this training can be found on the PeopleSoft 9.0 Upgrade Training web page.

FINAL CCS Upgrade Training Sessions scheduled for early April

The go-live date for 9.0 PeopleSoft is just around the corner. If you are currently an ECS scheduler or back-up ECS scheduler, you need to attend a CCS Upgrade Training session. This course is required for those with ECS access and covers the new CCS pages, changes to business processes specific to scheduling, waitlists, grading, and scheduling rooms in the Astra schedule system. We have completed about 30 CCS training sessions thus far.

Our FINAL CCS training sessions have been scheduled for early April. More details and links to register for this training can be found on the PeopleSoft 9.0 Upgrade Training web page. Staff who have not yet attended or registered should register NOW. Seats are very  limited. Once registered for a session, please make every effort to attend that session. If you register for a class and later find you cannot attend, please withdraw from the class in a timely manner as a courtesy to others who may wish for a seat in the class.

Learn about using the UPK

You’ve probably heard at least some about the User Productivity Kit, also known as UPK. It is an Oracle tool that will allow staff to learn University-specific business processes at their work stations, at their own pace, and at a time that fits in their work schedules simply by clicking on the Help link on most 9.0 PeopleSoft pages. We’ve put together a short guide on how to use the UPK so that you can be prepared to use it right away following the upgrade.