ServiceNow application update

The Provisioning and Access Request (PAR) group within OIT is in the process of creating new ServiceNow catalog request items to replace the PDF forms that in the past have been attached to the standard Access Request Form (ARF). These new request items collect all information needed for a request, so attaching the PDF is no longer needed.

As of November 3, the following request items have been released:

• ECAS Central Admin Approval Access
• ECAS Department & College Approval Access
• PCAS Central Admin Approval Access
• PCAS Department, College or Campus Approval Access
• Reporting Center (CS & HR)
• Scholarship Entry Access
• STARS Access

If you are selecting access through Enterprise Access Request Forms (ARFs) and Attachments, you will automatically be routed to these new requests in ServiceNow.

If you are choosing the request from the ServiceNow Request Catalog, you will see these new ARFs listed under a category called Access Request Forms. You will continue to find other requests not related to provisioning and access under the existing User Support Services category.

You can expect to see additional new Access Request Form request items added to the new Access Request category in future releases. Please use these new Access Request Form request items as they become available when requesting access to systems.